Refund Policy

At FlexiStride™, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

1. Returns & Refunds

• You can request a refund or replacement within 30 days of receiving your order.
• To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.
• Customizations or personalized orders are not eligible for returns unless the item is defective or damaged.

2. How to Request a Refund

• Contact us at flexistrideofficial@gmail.com with your order number and reason for the refund.
• Our support team will review your request and guide you through the return process.

3. Refund Processing

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed back to the original payment method within 5–10 business days.

4. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately at flexistrideofficial@gmail.com.
• We may ask for photos of the damage to process your replacement or refund quickly.

5. Shipping Costs

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the item was damaged or defective.

6. Contact Us
If you have any questions about our refund policy, please contact us:
Email: flexistrideofficial@gmail.com